Returns & Refunds

This policy explains how consumers can cancel an online order, return an item and obtain a refund, repair or replacement from AUTOMOTOPART LTD. It does not limit your statutory rights.

1. Change-of-mind cancellation period

For most goods bought online, a consumer may tell us that they wish to cancel within 14 days after the day the goods are received. After notifying us, the goods must be sent back within a further 14 days.

You may inspect an item as you reasonably would in a shop. If handling goes beyond what is necessary to establish the nature, characteristics and functioning of the item and reduces its value, we may make an appropriate deduction from the refund. Fitting, connecting, marking, damaging or using a part may reduce its value, but we do not apply a blanket “no return once opened or fitted” rule where statutory cancellation rights apply.

2. How to start a return

1. Email info@automotopart.co.uk with your order number, the item you wish to return and whether it is unwanted, faulty, damaged or incorrect. If email is unavailable, call 01472 869 066.
2. We will confirm the correct warehouse return address and provide any return reference or packaging instructions required for that item.
3. Pack the item securely with all supplied parts and, where reasonably possible, its original packaging. Include the return reference.
4. Send the parcel within the applicable return period and retain proof of postage.

Our registered office is not a customer returns warehouse. Please do not send goods there unless we specifically instruct you to do so. This avoids a return being delayed or lost between warehouse locations.

3. Return postage

For an unwanted item returned under the change-of-mind right, you are responsible for the direct return postage cost. We recommend a tracked service appropriate for the item’s value and weight.

If an item cannot normally be returned by post, contact us before ordering and we will provide an estimate of the direct return or collection cost before the contract is made. If that information was not provided before purchase, we will bear the direct return cost where the law requires.

If we supplied an incorrect, damaged or faulty item, contact us before sending it. Where the return is accepted for that reason, we will provide a suitable return method or reimburse reasonable return postage as agreed with you.

4. Refunds

For a valid change-of-mind cancellation, we refund the item price and the cost of our least expensive standard delivery option. Any extra amount paid for an enhanced delivery service is not refundable unless required by law.

We issue the refund to the original payment method within 14 days after receiving the returned goods or, if earlier, receiving acceptable evidence that they were sent back. We may withhold the refund until one of those events occurs.

5. Faulty, damaged, incorrect or misdescribed goods

Please tell us as soon as possible if an item is faulty, damaged in transit, incorrect or not as described. Include the order number and clear details or photographs where helpful. Depending on the circumstances and your statutory rights, the available remedy may be a refund, repair or replacement. Nothing in this policy removes rights provided by the Consumer Rights Act 2015.

6. Exceptions

The statutory change-of-mind right has limited exceptions, including goods made to the consumer’s specifications or clearly personalised. A product being described as a “special order” does not by itself remove the right to cancel; an exception applies only where the law permits it. Faulty or misdescribed goods remain subject to statutory rights.

7. Business customers

Statutory consumer cancellation rights do not apply to purchases made wholly for business purposes. Business returns are considered under the agreed contract and at our discretion, without affecting rights relating to faulty or misdescribed goods.

8. Contact

For a return, cancellation or refund question, email info@automotopart.co.uk, call 01472 869 066 during our published operating hours, or use our Contact page.

9. Model cancellation form

You may use the wording below to cancel, but you do not have to use this form.