Company Number: 16417667
Registered Office: Unit 4 Estate Road 5, South Humberside Industrial Estate,
Grimsby, Lincolnshire, United Kingdom, DN31 2TG
Contact: info@automotopart.co.uk
This Returns & Refunds Policy explains when items purchased from AUTOMOTOPART LTD may be returned and whether a refund or replacement will be offered. This policy should be read alongside our Terms & Conditions.
1. Your Right to Cancel
Consumers purchasing online have the right to cancel their order within 14 days of receiving the goods under the Consumer Contracts Regulations 2013.
To cancel an order, you must notify us within this period by contacting Contact: info@automotopart.co.uk. You then have a further 14 days to return the goods.
2. Returns Eligibility Overview
The table below provides a summary of when items may or may not be returned. This overview does not affect your statutory rights.
| Item Type | Condition | Return Accepted? | Notes |
|---|---|---|---|
| Non-electrical parts | Unused & not fitted | Yes | Must be returned in original condition and packaging |
| Non-electrical parts | Fitted or used | No | Installation or use makes items non-returnable |
| Electrical components | Unused & not connected | Yes | Must be unopened and in resaleable condition |
| Electrical components | Connected or installed | No | Electrical items cannot be returned once fitted |
| Any item | Faulty or incorrect | Yes | Handled in line with statutory consumer rights |
| Special order items | Any condition | No* | *Unless faulty or not as described |
3. Condition of Returned Items
Returned goods must be unused, uninstalled, and in their original condition, including all packaging, labels, and accessories.
We reserve the right to refuse a return or apply a deduction where returned items show signs of use, fitting, or damage.
4. Faulty or Incorrect Goods
If goods are faulty, damaged, or incorrect, you must notify us as soon as reasonably possible by emailing info@automotopart.co.uk
Where a fault is confirmed, we will offer a replacement, repair, or refund in accordance with your statutory rights.
5. Refunds
Approved refunds will be issued to the original payment method within 14 days of receiving the returned goods or acceptable proof of return.
6. Return Postage Costs
Unless an item is faulty or incorrect, customers are responsible for the cost of returning goods.
We recommend using a tracked service, as we cannot accept responsibility for items lost in transit.
7. Business Customers
Orders placed by business customers are not covered by consumer cancellation rights. Returns are accepted strictly at our discretion.
8. Contact Us
If you have any questions regarding returns or eligibility, please contact us at info@automotopart.co.uk before returning any items so we can advise on the correct process.